Like several of my fellow would-be writers, I have a day job. And at my day job, my team is working on a big project that involves me getting a package shipped out each afternoon for next day delivery. The world as we know it would fall apart if this were not done. Seriously. My boss told me so.
Because some of our
packages end up being too large for the unnamed delivery company drop box near my office, I
sometimes call for a pickup.
However, recently, the packages for shipping are making it to me later and later in the day. Like, an hour before I am
supposed to go home. Naturally, I got curious. How late is too late to call unnamed delivery company for a pickup? Otherwise, if the package is too large for the drop box, I have
to lug said package to the local unnamed delivery company on my way home, a real pain in the a** after working 8 hours straight.
So I emailed unnamed delivery company and asked them. Easy peasy - if anyone would know the answer to my question, they would, right? Ah, no. Not exactly. Here's how this went:
Customer (AK Willett) - 05/06/2009 03:25 PM
AK wrote: If my office closes at 5 p.m., what is the latest time I could call unnamed delivery company to schedule a pickup for the same day?
Response (Customer Service) - 05/06/2009 03:27 PM
UDC wrote: We received your e-mail. Thank you for contacting unnamed delivery company.
You can request an unnamed delivery company SuperFast or unnamed delivery company SortaFast pickup from one
convenient location on our Web site, unnameddeliverycompanyrocks.com.
You can schedule an unnamed delivery company SuperFast pickup for the same day or next
business day. Unnamed delivery company SortaFast pickups can be scheduled for next business
day or up to two weeks in advance.
Unnamed delivery company will pick up your package at the address we have on file for
your account. If you need an unnamed delivery company SuperFast pickup at a different
address, please call 1.800.unnameddeliverycompanyrocks.
We hope this information is helpful. Thank you for shipping with unnamed delivery company.
Hmmm. Ok, didn’t really answer the question. So I replied back and added more specifics to my query.
Customer (AK Willett) - 05/06/2009 03:55 PM
AK wrote: Thanks. But what is the latest I could call to schedule a
pickup if my office closes at 5 (meaning the package would have to be picked up
by unnamed delivery company before 5 o'clock)?
2 pm? 3 pm? 4 pm?
Response (Customer Service) - 05/06/2009 04:00 PM
UDC wrote: We received your email. We apologize for the inconvenience.
If you are scheduling a SortaFast pickup, your package will be picked up on the afternoon of the next business day.
In case you are scheduling an SuperFast pickup, you can contact unnamed delivery company in the morning for pickup in the afternoon.
We hope that this information is helpful. Thank you for shipping unnamed delivery company.
Really? That’s the best I can get? Something like “pickups must be scheduled at least 3 hours before your office
closes” is too technical? Honestly, vagueness
like call “in the morning for pickup in the afternoon” is not helpful.
Really.
Not one bit.